Refund policy

Returns and Refunds

a. We accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

b. Refunds will be issued in a payment method chosen by Steel Recon Industries Sdn Bhd

c. If you require a refund on your purchase, please reach out to us at local.sales@sri.com.my with your order number and reason for refund. Our sales team will get back to you as soon as they are able. 

Warranty
a. The company warrants that the goods will operate as specified and/or demonstrated. Unless otherwise stated, the company will give a warranty against failure due to clear manufacturing defects for a period of six (6) months from the date of delivery. The company will rectify such defects free of charge. The cost of transportation to and from buyer to seller for repair shall be borne by the Buyer.

b. The warranty shall be invalidated by any unauthorised interference or improper installation of the goods or improper use of the goods.

c. No responsibility is implied or will be accepted for any consequential damages/loss arising from the malfunctioning of the goods.